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Frequently Asked Questions

Before beginning care at The Wellness Centre (Castle Quay), patients often have questions. We strive to give you the information you need to make sound decisions regarding your healthcare.


Once I go to a chiropractor, will I always have to go?

Most patients visit a chiropractor for the first time due to a specific problem. However, once they experience the benefits of chiropractic care, many decide to make it a part of their regular health maintenance plan. Ultimately, it is always each patient’s decision how long they want to continue their chiropractic care.

Does a chiropractic adjustment hurt?

Generally speaking, No! Our chiropractic team will always do their best to minimise any discomfort experienced during an adjustment. However, if a patient receives care for a very acute and painful condition, there may occasionally be some discomfort during a session, and they will be forewarned if a specific method is likely to hurt.

Why would I have my child adjusted?

An injury can happen at any stage of our lives, young or old. Carrying heavy school bags, sitting wrong, working on electronic devices, sports, hobbies…the possible causes of biomechanical problems in children are endless. So, if your child complains of pain, don’t always put it down to growing pains. Book them in for a friendly check-up with one of our chiropractors!

Does insurance cover chiropractic visits?

All major private medical insurance companies cover our chiropractic team. However, to make sure that your policy includes chiropractic (or physiotherapy), please speak directly to your insurer prior to starting your care with us. If you are covered, your insurance provider will give you a claim authorisation number that is specific for your chiropractic care.

How much does it cost?

A chiropractic consultation (usually including full history, examination, and, where appropriate, start of care) costs £ 115.00, and follow-up appointments cost £ 70.00. We do offer a variety of care packages and plans to make care affordable for all. For full details, please see the link.

Do I need a referral from my physician?

No. As primary healthcare providers, chiropractors are trained to diagnose, so a GP referral is not required for care. However, some private medical insurance companies do request a GP referral to authorise a specific claim. Therefore, if you are planning on making a claim for your chiropractic or physiotherapy services, please speak with your insurer prior to your first visit.

Do you work with medical doctors?

Our chiropractic and physiotherapy team prefer to keep open communication with our patients’ GPs and other healthcare providers to enable the best possible care. However, we will not initiate contact with another healthcare provider without the prior consent of the patient.

Will I get adjusted on my first visit?

Wherever possible, our chiropractic team always tries to start a patient’s care as soon as possible. If no contraindications to adjusting are found during the initial examination, and no further investigations are required, your care will likely start during your first visit.

Will you suggest exercises or other things I can do?

We believe that a patient will recover faster by the chiropractor and patient work together. As such, throughout your care program, you will be recommended stretches and exercises that will aid in your recovery and can help you keep well after your care program has ended.

Can someone who has had back surgery see a chiropractor?

Yes. During your initial consultation, your chiropractor will take a thorough history of any past medical treatments or surgical procedures you may have had. This will be considered when deciding on a suitable chiropractic care plan designed specifically for your presenting problem.


Is this covered by Insurance?

Very few private medical insurance companies cover massage therapy. However, some do. Therefore, we recommend a client who wishes to claim for their massage services contact their insurance provider before making an appointment.

Do I have to disrobe?

Depending on which area is being worked on, a client will be asked to disrobe. However, we always ensure that the privacy of our clients is protected and that our clients feel comfortable in all situations with appropriate coverage.

How much does this cost?

The cost of our massage services starts from £ 40.00. For full details, please follow this link.

Should I do anything in particular after my massage?

Our massage therapists recommend clients drink plenty of water after a massage and not do anything overly strenuous. If a client has seen one of our sports therapists, they may also be recommended to do certain stretches or exercises or to use hot/cold therapy to aid in their recovery.

How does this help my chiropractic care?

Chiropractic and massage work great together. While your chiropractor may sometimes perform soft tissue manipulation during an adjustment, our massage and sports therapists can use their specialist techniques to break down stubborn muscle tension, trigger points and other adhesions within the muscles. Thus, chiropractic in combination with massage may give a patient faster and longer-lasting results.

Medical Acupuncture (Dry Needling)

How big are the needles?

The needles most used in our care range from ¼ inch to 1 ½ inch in length.

Is this covered by insurance?

If your acupuncture is performed by one of our chiropractors as a stand-alone service or as part of your chiropractic care, then most insurance companies cover this type of care.

How long does a session take?

Your initial consultation lasts approximately 40 minutes, and follow-up sessions last approximately 15-20 minutes. Should a patient need extra time for a session, this will be accounted for and made available.

How much does this cost?

The initial consultation (usually including adjustment time) costs £ 115.00 and the follow-up session costs £ 70.00

Pregnancy Chiropractic

How safe is an adjustment during pregnancy?

Adjustments administered by an experienced and fully trained chiropractor are as safe as adjustments for non-pregnant patients. As each pregnancy is slightly different, your chiropractor will take a full medical history and make a thorough examination prior to proceeding to care. This will ensure that only the safest methods are administered, considering each pregnant patient’s medical needs. If there is any contraindication to chiropractic care, this will be noted during the assessment, and other forms of care will be recommended instead.

How often do I need to come in?

The frequency of chiropractic care during pregnancy depends on the condition that the patient presents with. This may initially range from twice weekly to eventually monthly check-ups.

Will you work with my OB/GYN?

We always keep communication open with all other relevant healthcare providers. However, no communication will be initiated without the patient’s consent.

Do I need a referral from my physician?

As chiropractors are primary healthcare providers, patients can visit us directly without a referral from their GP.

Auto Accidents

Does your office work with insurance companies?


Do you take x-rays?

We do not have an onsite X-ray unit, but should a patient require X-rays, we can refer for this to be done quickly, privately and locally on Jersey.

How long does the initial appointment take?

The initial consultation lasts for approximately 40 minutes.

Do you bill insurance directly?

The patient has the choice of 1) paying as they go for their care and re-claiming the cost from their insurance company, or 2) the bills can be sent directly to the insurance company for a one-off administrative fee of £ 20.00, payable by the patient.

Do you recommend any services other than chiropractic care, and are these services offered in your clinic?

In the event of an injury caused by a road traffic accident, the patient will often benefit from adjunctive rehabilitative care. Our in-house physiotherapist or sports therapists can administer this. Our chiropractors also work closely with a team of therapists who can help in the event of emotional trauma linked to the accident.

What sort of injuries can happen in an accident?

Injuries acquired during a road traffic accident can range from strained muscles, sprained joints, broken bones, whiplash injuries and much more. Often the injury can present with associated symptoms such as pain referred by trapped nerves, muscle weakness, headaches, and pins & needles. Injuries caused during a road traffic accident can be very complex and often result in associated emotional stress and tension. Our chiropractic team has many years of experience in assessing and addressing the complexity of road traffic accidents.

Book in Today

Contact us today to schedule an appointment with our experienced chiropractic team. We look forward to welcoming you.


Frequently Asked Questions at The Wellness Centre (Castle Quay) | 01534 633060