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Privacy Policy

The Wellness Centre (Castle Quay) Privacy Notice

This privacy notice sets out how the business registered as Chirotech Ltd and trading as ‘The Wellness Centre (Castle Quay)’ and the ‘Jersey Chiropractic Centre’ uses and protects any information that you may provide us with. We are based at Millais House, Rue de L’Etau, St. Helier, Jersey (JE2 3WF). For the purposes of processing your personal data we are defined as a ‘Controller’.
We are committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using our services, then you can be assured that it will only be used in accordance with this Privacy Notice.
Changes To This Privacy Notice
Chirotech Ltd may change this privacy notice from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes. This notice is effective from May 25th, 2018.
The Personal Data We Process and What We Do With It
When you supply your personal details to CHIROTECH LTD, they are stored and processed for 4 reasons (in accordance with the Data Protection Act 2018, which includes the General Data Protection Regulation):

  1. We need to collect personal information about your health in order to diagnose conditions and provide you with the best possible treatment. Your requesting treatment and our agreement to provide that care constitutes a contract.
  2. We have a ‘Legitimate Interest’ in collecting that information, as without it we would be unable to do our job effectively and safely.
  3. It is important that we can contact you in order to confirm your appointments with us and/or to update you on matters related to your medical & therapeutic care and/or financial records. This constitutes your ‘Legitimate Interest’.
  4. Provided we have your consent, we may occasionally send you general health information in the form of articles, advice or newsletters. You may opt out from receiving such communications services at any time by emailing ( or by clicking the ‘unsubscribe’ link in the email.

We record and use the following categories of personal data: name, address, date of birth, phone numbers, email address, health information (including medical history), diagnosis and treatment data. Our lawful basis of processing this data is one of contract. In addition, we will only examine or treat you with your explicit consent.
Your records are stored on paper, in locked filing cabinets and on our office computers. These are password-protected, backed up regularly, and the office(s) are locked out of office hours and the centre is CCTV monitored 24/7.
We will never share your data with anyone who does not need access for processing purposes without your written consent. Only the following people/agencies will have routine access to your data:

  • Your practitioner(s)/therapist(s) in order that they can provide you with treatment.
  • Our Reception staff, as they organise our practitioners’ / therapists’ diaries, and coordinate appointments and reminders.
  • Other Administrative staff e.g. (Accountant). Administrative staff will not have access to your medical notes, just your essential contact details.
  • We also use Perfect Patients Webmail and Website platform for email and newsletter purposes, so your name and email address may be saved on their server. More Details about how Perfect Patients uses your information here.

From time to time, we may have to employ IT Consultants to perform tasks which might give them access to your personal data (but not your medical notes). However, they will be fully aware that they must treat that information as confidential, and where necessary sign a non-disclosure agreement.
We do not use any system which uses automated decision making or profiling in respect of your personal data.
Retaining Your Personal Data
We have a legal obligation to retain your records for 8 years after your most recent appointment (or age 25, if this is longer). After this period your records may be deleted as per company policy.
Your Rights
You have the right to request a copy of your data at any time. If you wish us to stop storing or using your data, provided the legal minimum period has elapsed, you can also ask us to erase your records. Any such requests must be made in writing to the ‘Data Controller’ of the company (please see below). Please provide the following information: your name, address, telephone number, email address and details of the information you require a copy of or would like deleted.
If you believe any of the personal data we hold on you is inaccurate or incomplete, please contact the centre directly and any necessary corrections to your date will be made promptly.
Data Breaches
Should your personal data that we control be lost, stolen or otherwise breached, where this constitutes a high risk to your rights and freedoms, we will contact you without delay. We will give you the contact details of the ‘Data Protection Officer’ who is dealing with the breach, explain to you the nature of the breach, and the steps we are taking to deal with it.
Should You Wish To Complain
If you feel that we are mishandling your personal data in some way, you have the right to complain. Complaints need to be sent to the ‘Data Controller’ of the company:
Data Controller Contact Details
Adrian Luckhurst
The Wellness Centre (Castle Quay)
Millais House
Rue De L’Etau
St. Helier
Telephone: 01534 633060
If you are not satisfied with our response, then you have the right to raise the matter with the Office of the Information Commissioner (Jersey):

The Wellness Centre (Castle Quay) Website Privacy Policy

This Privacy Policy applies to the The Wellness Centre (Castle Quay) website. The The Wellness Centre (Castle Quay) website is provided for information and educational purposes and may contain links to other sites. Once you enter another website (whether through an advertisement, service, or content link), be aware that The Wellness Centre (Castle Quay) is not responsible for the privacy practices of such other sites. We encourage you to look for and review the privacy statements of each and every website that you visit.

We believe that transparency is the key to any healthy relationship. At The Wellness Centre (Castle Quay), we’re all about health. We appreciate that you are trusting us with information that is important to you, and we want to be transparent about how we use it. Here we describe the privacy practices for our website and you will learn about the data we collect, how we use it, the controls we give you over your information, and the measures we take to keep it safe.

Specifically, we’ll cover:

Information We Collect and How We Use Information

We collect the following personal information from you on the The Wellness Centre (Castle Quay) website forms.

  • First and Last name
  • Email address
  • Phone number

By entering this information, you are providing personal information that will be used by The Wellness Centre (Castle Quay) for the sole purpose of scheduling your appointment or returning your contact request.

If you choose to enroll as a subscriber of our website or subscribe to our blog, you will receive recurring practice newsletters, announcements and occasional promotional information via email. These emails will be of a general nature and will in no way disclose your unique health characteristics.

To subscribe to our website, we need certain contact information, such as your name and email address. We may also store any provided demographic information (such as gender, birth date and address), but it is not required. You can unsubscribe from the newsletters or any of our emails by simply clicking on the “unsubscribe” link at the bottom of our emails; you will be immediately unsubscribed.

Passive Information We Collect

Like many other websites, we also automatically collect and log other non-identifying information when you interact with the The Wellness Centre (Castle Quay) website:

Device data. We collect data from the device and application you use to access the The Wellness Centre (Castle Quay) website, such as your Internet protocol (IP) addresses, operating system, device type, browser type and timestamps.

Usage data. We collect usage data that may include which The Wellness Centre (Castle Quay) webpages you visit, what you click on, when you performed those actions, and so on. Emails sent by The Wellness Centre (Castle Quay) collect information about who opened those emails and clicked on links in them. We do this to measure the performance of the The Wellness Centre (Castle Quay) email messaging and to monitor and improve email deliverability and open rates.

How Information Is Shared

Except as set forth in this Privacy Policy or as specifically agreed to by you, The Wellness Centre (Castle Quay) will not disclose any Personally Identifiable or Personal Health Information it gathers from you on our website. We will only release Personally Identifiable or Personal Health Information to third parties:

(i) to comply with valid legal requirements such as a law, regulation, search warrant, subpoena or court order.

(ii) in special cases, such as a physical threat to you or others. In the event that we are legally compelled to disclose your Personally Identifiable or Personal Health Information to a third party, we will attempt to notify you unless doing so would violate the law or court order. In addition, we may disclose Personal Information as described below.

Your Rights To Access and Control Your Personal Data

At the time you choose to enroll as a subscriber of our website or any time thereafter, you can choose to opt-out of receiving emails from us by simply clicking on the “unsubscribe” link at the bottom of our emails; you will be immediately unsubscribed.

You may ask us at any time for information about any personal data we hold about you, or ask us to correct or delete that information. We will complete this request within 30 days of the initial request for information being received. Please complete this form to start this process. If you need further assistance regarding your rights, please contact our office, and we will consider your request in accordance with applicable laws.

To the extent required under applicable law, and subject to our rights to limit or deny access/disclosure under applicable law, you have the following rights in your Personal Data. You may exercise your rights by contacting us at the address below.

Access: You may receive a list of your Personal Data that we process to the extent required and permitted by law.

Rectification: You may correct any Personal Data that we hold about you to the extent required and permitted by law.

Deletion: To the extent required by applicable law, you may request that we delete your Personal Data from our database.

Complaint: You have the right to contact or file a complaint with state authorities (Attorney General) or supervisory authorities about our mishandling of Personal Data. To do so, please contact your local data protection or consumer protection authority.

California Resident: Residents of California may request a list of Personal Data we have disclosed about you to third parties. Once you have completed our verification process of custodian of data, you may request that we provide you a copy of your Personal Data, direct us to stop selling or disclosing Personal Data for certain purposes (if we have done so), and receive information regarding: the categories of Personal Data we have collected about you, or that we have sold, or disclosed; the business or commercial purpose for which we collected or sold your Personal Data; the third parties with whom we have disclosed your Personal Data, or sold, or disclosed it for a business purpose.

Data Retention

We keep the information we have about you and your use of the Services for as long as necessary for our legitimate business interests, for legal reasons, historical research and to prevent harm, including as described in the How We Use Information and How Information Is Shared sections.

Analytics and Advertising Services Provided by Others

  • Google Analytics. In addition, our website uses Google Analytics, a web analytics service provided by Google, Inc. (“Google”). The information generated by the cookie about your use of our website (including your IP address) will be transmitted to and stored by Google on servers in the United States. Google will use this information for the purpose of evaluating your use of our website, compiling reports on website activity for website operators and providing other services relating to website activity and internet usage. Google may also transfer this information to third parties where required to do so by law, or where such third parties process the information on Google’s behalf. Google will not associate your IP address with any other data held by Google. Further information may be obtained by visiting Google’s privacy policy.
  • AdWords Remarketing. We use Google AdWords Remarketing to advertise The Wellness Centre (Castle Quay) across the Internet, in particular on the Google Display Network. We use a Google AdWords Remarketing code to log when website visitors view specific pages or take specific actions on our website. Google AdWords Remarketing can display ads to you based on what parts of the The Wellness Centre (Castle Quay) website you have viewed by placing a cookie on your web browser. This does not in any way identify you or give access to your computer or mobile device.

    Google AdWords Remarketing allows us to tailor our online marketing to better suit your needs and only display ads that are relevant to you. If you do not wish to see ads from The Wellness Centre (Castle Quay) you may opt out in the following ways:

    1. Opt out of Google’s use of cookies by visiting Google’s Ads settings.
    2. Opt out of a third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out page.
  • Facebook Remarketing. We use the Facebook pixel for occasional remarketing advertising. We do this to understand and deliver ads and make them more relevant to you. Facebook may use cookies, web beacons, and other storage technologies to collect or receive information on the Smile Marketing website and elsewhere on the internet and use that information to provide measurement services and target ads. If you do not wish to see ads from Smile Marketing on Facebook you may opt out by visiting Facebook’s Ad Preferences settings.

    To learn more about your choices and the steps you can take to protect your privacy on the internet visit or

We use this information to conduct research and analysis to better understand how visitors are using the The Wellness Centre (Castle Quay) website, so that we can improve our website experience. From time to time, The Wellness Centre (Castle Quay) or it’s operations contractors acting on their behalf, conduct online research in order to gather feedback about our site through online or email surveys.

Participation in these surveys is completely voluntary and you may choose whether or not to participate and disclose information. Personally Identifiable Information collected through market research will only be used by The Wellness Centre (Castle Quay) and its operations contractors and will never be given or sold to a third party.

Cookie Policy

We use cookies and other technologies to ensure that everyone who uses The Wellness Centre (Castle Quay) website has the best possible experience. By continuing to visit or use our services, you are agreeing to the use of cookies and similar technologies for the purposes we describe in this policy. You can find more information about cookies at:

Most browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may worsen your overall user experience, since it will no longer be personalized to you.

Our cookie table lists some of the third party cookies on our sites. Please note that the names of cookies, pixels and other technologies may change over time. Please note that third parties (including, for example, advertising networks and providers of external services like web traffic analysis services) may also use cookies, over which we have no control. These cookies are likely to be analytical/performance cookies or targeting cookies.

List of cookies used by The Wellness Centre (Castle Quay)

Cookie Name Purpose Expiration Privacy
New Patient Tracker. Collects device data such as your Internet protocol (IP) address, operating system, device type, browser type and timestamps. Persistent
Set By Or On Behalf Of Purpose Expiration Privacy
Google Analytics Website analytics cookie for visitor information and source. 2 years Used by the content network, Cloudflare, to identify trusted web traffic. 1 year
Userway Accessibility widget remembers which accessibility features were enabled. Persistent
Hotjar Video Recording and Heatmap testing tool. 1 year
Wistia Embedding interactive videos on our website and measuring engagement. 1 year
MaxCDN Content Delivery Network. 1 year
Facebook To enable the visitors to share the page in Facebook and stores page share count. Persistent
YouTube Embedding videos on our website and measuring engagement. 1 year
123FormBuilder Provides embedded online form functionality. 1 year

Our Policies for Children

We are committed to protecting the privacy of children. Neither The Wellness Centre (Castle Quay) nor any of its services are designed or intended to attract children under the age of 13.

Information Security

We work hard to keep your data safe. We use a combination of technical, administrative, and physical controls to maintain the security of your data. This includes using Transport Layer Security (“TLS”) to encrypt many of our website services. No method of transmitting or storing data is completely secure, however, if you have a security-related concern, please contact our office.

Our International Operations and Data Transfers

Our website hosting company, Perfect Patients, operate internationally and transfer information to the United States for the purposes described in this policy. They rely on multiple legal bases to lawfully transfer personal data around the world. These include your consent, the EU-US and EU Commission approved model contractual clauses, which require certain privacy and security protections.

Changes to This Policy

We will inform you if a material change to the Privacy Policy is made that involves the use of your Personally Identifiable Information. Your continued use of the The Wellness Centre (Castle Quay) site will indicate acceptance of the changes. Please exit the site immediately if you do not agree to the terms of this Privacy Policy or any revised policy.

Who We Are and How To Contact Us

If you have questions, suggestions, or concerns about this policy, or about our use of your information, please contact us.

The Wellness Centre (Castle Quay)
Millais House, Rue De L’etau
St. Helier Jersey JE2 3WF
01534 633060

This Privacy Policy does not protect you when you send content, questions or ideas to The Wellness Centre (Castle Quay) via email. If you want to keep them private or proprietary, do not send them in an email. We try to answer every email within 48 business hours, but are not always able to do so.

Last Updated: October 6, 2020