Credit & Payment Policy
Please note we operate a ‘Pay as you Go’ Policy for Clients and Patients that do not have Private Medical Insurance, or who do not wish to submit a claim.
All Credit (Maintenance Care & Lifestyle Plans, Packages and Pre-Payments) *if not agreed differently in writing* have a 12-month validity from the date of payment after which time it will expire.
Credit on an account may be used for any service provided at The Wellness Centre (Castle Quay) and is non-practitioner specific.
Refund & Credit Transfer Policy
Any requests for a refund should be done in writing to admin@the-wellenss-centre.com prior to the expiry date of the credit.
Credit on an account may be transferred to another account if a request is made in writing to admin@the-wellenss-centre.com.
N.B. – We do not guarantee the services of a specific Therapist in relation to pre-paid Plans, Packages and/or Gift Vouchers. If a service can be provided ‘in-house’ by another Therapist/s, a refund will not be guaranteed if a specific Practitioner or Therapist is unavailable.
Gift Voucher Policy
Gift Vouchers expire 6 months from the purchase date.
Loyalty Card Policy
Our Loyalty Card scheme is available for the following services: Massage & Reflexology. Please note 1) only one Loyalty Card may be used at a time (per type and length of service / treatment), and 2) Expiry date is six months from date of issue.
Maintenance & Lifestyle Care Plans
- Maintenance Care & Lifestyle Plans are payable monthly in advance by Direct Debit.
- Chiropractic Maintenance Care Plan – Please note this will become available to Patient Members once their Initial Chiropractic Care Treatment phase has been completed.
- Emergency Care Treatment refers to treatment that may be required outside of a prescribed Treatment Plan due to an unforeseen relapse and/or injury, and is subject to your Practitioner’s diagnosis and discretion.
- Terms & Conditions may be subject to change without notice. Please be aware that some Private Medical Insurance schemes do not pay for Maintenance Chiropractic care.
Private Medical Insurance Notice
All our Practitioners i.e. (Chiropractors, Physiotherapists, Mental Health Team) are covered by most major Private Medical Insurance companies. To ensure that your claim will be accepted please make sure to contact your Insurance Company in advance for policy details and/or pre-authorisation. Should you wish for us to submit your claim directly to your insurance company, please complete our Private Medical Insurance Policy & Personal Details Form with all details requested.
Please note:
- A £20.00 Admin Fee (per claim) is applicable and payable in advance; and
- It is the Patient’s responsibility to know, and to keep track of their monetary and/or treatment number limitation/s on any claim; and
- Settlement of any outstanding amounts is ultimately the responsibility of the Patient.
We reserve the right to review and increase Fees and amend our Payment & Credit Policy at any time giving Clients and Patients 30 days’ notice.
